Patient Rights & Responsibilities
Know Your Rights and Responsibilities.
Patient Rights
You have the responsibility to:
- Provide accurate and complete information concerning your present medical condition, past illnesses or hospitalization and any other matters concerning your health.
- Tell your caregivers if you do not completely understand your plan of care.
- Follow the caregivers’ instructions.
- Follow all medical center policies and procedures while being considerate of the rights of other patients, medical center employees and medical center properties.
Regarding problem resolution, you have the right to:
Express your concerns about patient care and safety to facility personnel and/or management without being subject to coercion, discrimination, reprisal or unreasonable interruption of care; and to be informed of the resolution process for your concerns. If your concerns and questions cannot be resolved at this level, contact the accrediting agency indicated below:
The Joint Commission
Phone: 800-994-6610
Fax: 630-792-5636
Email: [email protected]
Mail: Office of Quality Monitoring/the Joint Commission
One Renaissance Boulevard Oakbrook Terrace, IL 60181
Healthcare Facilities Accreditation Program (AOA)
Phone: 312-202-8258
Fax: 312-202-8298
Online: www.hfap.org/pdf/complaint_form.pdf
Mail: HFAP Complaint Department
142 E Ontario Street Chicago, IL 60611