Help Paying Your Bill
Help Paying Your Bill
At Barstow Community Hospital (BCH), we believe no one should delay seeking medically necessary services due to the lack of health insurance or the ability to pay for their care.
If you do not have health insurance coverage, you may be eligible for coverage under various government-sponsored health insurance programs, or a reduction in your balance under the hospital’s charity care program or discounted payments. [Income requirements may apply.]
BCH’s Patient Financial Assistance Policy (FAP) that provides Charity Care and Discounted Payment programs available to assist eligible patients with paying for medically necessary services.
- You may qualify for Discounted Payments if you are a self-pay patient
- You may qualify for Charity Care if you are both of the following:
- an uninsured/self-pay patient or a patient with high medical costs; and
- a patient who has a family income that does not exceed 400% of the federal poverty level.
- an uninsured/self-pay patient or a patient with high medical costs; and
*California Health and Safety Code, Division 107, Part 2, Chapter 2.5 and Title 22, California Code of Regulations, Chapter 9.2
To obtain information about these programs, click on the links below.
To obtain financial assistance through a Discount Payment or Charity Care, click on the link below to print and complete the application.
HOW TO APPLY
Applying for financial assistance is as easy as the following three steps:
- Step one:
- Download and print the Financial Assistance application. [The application is also available by email, in person, or U.S. mail.]
- Step two:
- Collect additional documents outlined in the application.
- Step three:
- Submit your application:
By Mail
Barstow Community Hospital
Patient Financial Services
820 E. Mountain View St
Barstow CA 92311
In Person
Barstow Community Hospital
Patient Financial Services
Admissions Office
820 E. Mountain View St.
Barstow CA 92311
To receive help with the financial assistance process, call our Financial Counselor at 760-957-3238. If you would like to discuss your hospital bill in person, call ahead to make an appointment with the Financial Counselor to ensure he/she is in the hospital to meet with you. Once at the hospital, enter through the main entrance (not the ER entrance) and proceed to the information desk. Staff at the information desk will direct you to the Financial Counselor’s office for a private consultation.
Hospital Bill Complaint Program
The Hospital Bill Complaint Program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. Go to HospitalBillComplaintProgram.hcai.ca.gov for more information and to file a complaint.
More Help
There are free consumer advocacy organizations that will help you understand the billing and payment process. You may call the Health Consumer Alliance at 888-804-3536 or go to https://healthconsumer.org for more information.
California
You may be eligible for health care coverage under Covered California and Medi-Cal presumptive eligibility. Please contact our Financial Counselor at 760-957-3238 for information about this program.
Shoppable Services
A list of the hospital’s shoppable services can be found at https://barstowhospital.com/services/.
Language/Disability Assistance
If you need help or need the information in this notice in a language other than English, call our Financial Counselor at 760-957-3238. The Financial Counselor can set up an appointment with you to provide language interpretation services to you. Aids and services for people with disabilities, like documents in large print, audio, and other accessible electronic formats are also available. TTY devises are also accessible at 760-957-3185. These services are free.